Time at DGUK

10 years

Job Title

Call Centre Manager

Location

Head Office

Comment

During my time at Direct Golf UK, I have worked in the retail stores as a sales executive, a claims handler in the Insurance Claims Team and a sales executive in the Telesales Team. I progressed to Telesales Manager and then to my present position of Call Centre Manager which incorporates responsibility for the Telesales Team, Insurance Claims Team, Corporate Department and the Customer Services Team.

Best thing that has happened to you since joining DGUK?

My career progression

Time at DGUK

Originally 2 years first time and 3 Months and going 2nd time around.

Job Title

Store Manager

Location

Edgware Store

Comment

Worked from 25/04/06 to 17/04/08 for DGUK then 01/12/09 to present. Started as Senior sales, then 3rd keyholder, then Assistant Manager and upon my return to DGUK I was promoted to Store Manager.

Best thing that has happened to you since joining DGUK?

Returning to Edgware and being given the Managers job.

Time at DGUK

4 years (nearly!)

Job Title

Customer Service Supervisor

Location

Head Office

Comment

Joined as CS Supervisor, work closely with other departments to streamline our efficiency. Negotiate with couriers for best service & prices. Deal with customer complaints on mailorder, web and for stores. Now covering sales lines 6-7pm taking orders and attending sales meetings.

Time at DGUK

Nearly 6 years

Job Title

Store Manager

Location

Bury

Comment

Initially joined as a PGA Professional and a Professional sales Advisor Quickly promoted to Store Manager Oct 2003.

Best thing that has happened to you since joining DGUK?

Obviously running my own store which brings many challenges but great fulfilment. Plus achieving Store of the year Award 04/05within the group.

Time at DGUK

1 year

Job Title

Accounts Administrator

Location

Head Office

Comment

My year working at head office has been part of my accounting & finance degree, a s my third year placement. I have worked on both the sales and purchase ledger side of the accounts department and have undertaken a wide variety of tasks as part of this. As part of my role I began by working on the sales ledger side of accounts, dealing with store and mail order takings. My role has now progressed in that I also deal with purchase ledger. Both of these areas have enabled me to increase my knowledge of accounts which will benefit my final year studies.

Best thing that has happened to you since joining DGUK?

Working in an environment that has allowed me to put my academic learning into practice ...and meeting some great people along the way.