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General Comments - Delivery - Customer Service - International Customers - Sales Advice

I've been using Direct Golf for most of my golfing needs over the last few years. With my last order you surpassed even your normal excellent levels of service! Ordered 9.21am on Thursday delivered 8.50am Friday and I was given a 1 hour delivery slot. With great prices and free delivery as well. Your competitors have a long way to go to match this performance.

I would just like to say how very impressed I am with your service, this is the 2nd time I have ordered from you and the speed in which your orders are processed and delivered in brilliant, you’re the first place I come to now for my golfing needs and will recommend you highly to my friend and colleagues.
Many thanks to all the Team at your premises.
Jo Power
One very satisfied customer

Dear DG,
Happy new year to you all, just a quick thank you for your prompt dispatch of my order, received them today as you notified me i would, great correspondence from yourselves from the moment i placed the order to the day of receiving.
It is refreshing to know while most of the country is brought to a standstill by the weather Direct Golf is still delivering a first class service.
Many Thanks
ss
Stoke-on-Trent

Many thanks for such a promt delivery service, I've just taken delivery of my Taylormade R7 limited and i'm very pleased not only with the service but also the unbeatable price.
Thanks Direct Golf.

I feel the need to compliment the whole team at Direct-Golf. I have been a
customer both online and at your store in Doncaster for a number of years
now, and I have always found the quality of service second to none. If and
when I have found a company that has sold items at a lower price you have
always either bettered that price or at least matched it. The speed of
deliveries is always impressive.
Thank you.
John Davenport

Hi
Can I just say a big thank you for the above order.
I placed the order on Wednesday afternoon and received it on Friday morning
Wonderful service at any time of year but remarkable a week before Christmas
Regards and thanks

Ordered on Weds delivered first thing on Fri. As ever faultless service and always happy to order online from DGUK.

well what can i say, excellent service from start to finish..i ordered a bag from your good selves... i was regularly updated by text on how my order was doing from dispatch to the day of delivery it was even delivered in the time stated...so there was no waitin round...everything was boxed well, and the contents perfect..thanx for my first of many orders...i would nt hesitate to recommend this company to any of my friends....

Ordered on a Sunday and here with me first thing Tuesday. Brilliant service and pricing. Would recommend to everyone. Thank you.

ordered irons 3pm tuesday arrived 9.25am wednesday...that's a world class service!
I take for granted the excellent products,advice and value as a long standing customer but am stunned by the order turnaround time.
Fantastic service via David Cox as usual...thanks!

Ordered this club on Tuesday as a Xmas present for my wife. Estimated delivery was 5 - 8 days to France so imagine how delighted I was when it arrived in 2 days. i.e. half past four on Xmas Eve.
Now that's what I call style. Well done, and congratulations on a super service.

i would like to thank direct golf and the sales team for the fast and efficiant service of my insurance claim

Yet again I am writing to express my delight at the EXCELLENT customer service I received at your Kent branch; pity it's closing!.
Aaron performed outstandingly well in advising, obtaining and fitting for me a new set of irons.
He deserves a big pat on the back and an internal award for mainting his high standard of service performance during, what is for all staff at the Kent branch, unsettling times.
WELL DONE AARON!

Just writing to praise the fantastic customer service that I got after I visited your Lincoln store about a month ago. As a student, a lot of places I go to shop I often get looked down upon when asking about items that I like. This was definitely not the case at Direct Golf.
Having just had a milestone birthday, I decided to buy a new set of clubs as my previous ones weren't suiting my game anymore.
I found the staff at your Lincoln store extremely accomodating and helpful; they provided me with a range of clubs that they thought would suit my game. And they weren't wrong.
Instead of pointing me towards the most expensive option, they were only interested in selling me something that would benefit me personally. I found this refreshing to see within retail, especially considering the current economic climate.
Having worked in retail for over five years, I understand the importance of great customer service and Direct Golf has been the first place to impress me.
You have gained yourself a loyal customer, so thanks for the help and I look forward to shopping with you again in the near future.

the customer service dept are the best friendly poeple ive ever came across they sort out every thing keep you imfromed of you delierys and tell the time and day its coming to you well done direct golf uk and many thanks, as morpeth

Hi,
Thank you for the excellent care and handling. My brother is very excited for his first custom fitted irons. I will highly recommend direct golf, especially the great service.

Hi
My name is Mr Cook.
I ordered the taylor made r7 limited driver on monday and arrived france wednesday. Had to make a phone call and staff were great and very helpfull.
Great company and great price.
Tony Cook

Hello,
We received the parcel today. All is OK.
We are very satisfied with your services.
We'll continue to purchase golf goods on your site and to tell our friends about you.
Kind regards
JC Eyraud

Hi, just wanted to say thank you for a fantastic service, fast delivery and I will recommend you to all my friends in Denmark. The Nike VR irons are great, now I just need to learn to play golf

This is the first time I'm buying from your website and I have to say, your service so far is very good. Its easy to order from your site, prices are great and i called your service line yesterday and got good service.

Looking forward to get my Mizuno's - and to doing bussiness again...

BR - Troels

The Ultimate Service!
Dear Direct Golf,
Whilst I'm sure all of your team are superb, Mark Dawson deserves praise for delivering a top quality service and first impression of your company. He helped me to select a complete set of clubs that are suitable for my game/shot shape and mid-handicap abilities. His patience and explanations were superior to anything I have come across in pro shops and golf stores nationwide. All of that coupled with a fantastic saving and convenient speedy delivery means I have already recommended [Direct Golf] to a number of friends who are looking to invest in new clubs this year. Cheers!

I have just purchased some irons form your Walsall store. I was served by a guy called Russell, he was helpful, friendly very knowledgable and a pleasure to do business with. I would highly recommend him and the Walsall store to anyone who needs great advice and excellent customer service. I know I will be going back there when I need anew driver.

Dear Direct Golf,
I have just received my order of a Mizuno MX 560 driver and a set of MX 17 Mizuno irons. I would like to say thanks for your service in the purchase of these sale items. I ordered them at 7 oclock on Thursday morning and didnt notice that the irons could be custom fitted. By 10 oclock i had a phone call from a member of your staff telling me that custom fit was avaliable who proceded to ask details height, glove size, handicap and weak points in my game etc incase anything needed to be altered. I have to say what a to quality service from your staff for a set of £150 sale irons. Not the first time i have ordered from you and it wont be the last. Many thanks

This is an email of thanks rather than complaint. I phoned your sales center on the off chance in regard to a set of wedges as your stores no longer sold them and to my amazement your sales person said there was 1 set left which were being returned on friday that i could have, also including custom fitting they arrived as promised on tuesday. Once again a big thank you it feels like christmas to me.
Mr G Ford, very happy customer.

Hi Mark,
I have taken delivery of the two hybrid clubs that you recommended last week and they are absolutely tremendous bits of kit. They are easy to hit from both the floor and the tee and on our shortened, winter, course the 2i acts as a surrogate, and much more accurate, driver with little loss of distance as there is no real run to benefit my driver.
Thanks for your advice and thanks to the company for a well conducted bit of business. We will do some more!!
David

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