Easy Returns
In the unlikely event that you experience problems with any of the products you have bought from us,
please call our customer services team on
08000 139 139.
Package your goods safely and securely - use the original packaging if this is possible.
Use a reputable courier for larger goods, or recorded delivery for smaller items. We are unable
to accept responsibilty for goods lost in transit on their way from you to us.
If your goods are large heavy items (eg bags & batteries) and are faulty, we can arrange for a
replacement to be sent to you and have the original goods collected by our couriers at the same
time. We call this a collection on delivery, or C.O.D*.
To speed up the returns process please keep your receipt, delivery note or proof of purchase in a
safe place for the duration of your warranty.
Your return will be processed within 7 working days of arrival at our distribution & returns centre.
Direct Golf UK Returns
Bankwell Road
Milnsbridge
Huddersfield HD3 4LU
Direct Golf UK holds no liability (outside the normal warranty given by the manufacturer) with regard
to the return of any wood, purchased by a consumer which currently conforms to R&A or USGA regulations
but may not do so in the future due to changes to the rules set by the governing bodies of the game.
We cannot accept returns on used merchandise, special offers, custom fit
golf clubs and personalised items.
If you received a free gift/voucher with any item you are returning you must also return
the gift otherwise we will not be able to process any refund/credit. If you have received a
voucher due to purchasing an item then this voucher will be void if the purchased item is returned for a credit/refund.
* Collection on delivery, or C.O.D's are only available to UK customers only.