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Direct Golf UK Terms & Conditions

Governing Law

Direct Golf UK submit to the non-exclusive jurisdiction of the English Courts; in accordance with the laws of England.

Special Offers

Some of the offers and prices found on this website are 'web exclusive' offers, and may not necessarily be available in any of our stores, mail order brochures or via our telephone sales lines. Special offers that include free delivery are UK mainland only. Discount offers/vouchers do not cover any pre-owned items, personalisation/custom fitting charges or other items which have already been discounted and are calculated before any shipping charges are added to your order.

Pricing

In the event of any goods being offered for sale at an incorrect price, we reserve the right to withdraw the items from sale, at any point prior to shipping. We will contact you if such a situation arises. We will also contact you should additional postages charges apply for any order.

Please note that all Price Beat quotations are valid for credit card transactions only and apply to ‘In Stock’ items, which do not have to be specially ordered.

Please note that we may not be able to beat quotes from auction websites such as Ebay due to the fluctuating nature of prices on these websites.

Please note that when quoting prices from American websites we will have to take into consideration the final price once the shipping, import tax, and VAT has been added.

VAT Free Orders

If your place of residence is VAT FREE then this will automatically be subtracted from your goods in the cart section. For example, at the moment every customer who lives in Norway, Switzerland and the Channel Islands will have the VAT taken off their goods at the checkout stage.

VAT Number: 845 3071 34
Company Reg. Number: 3901345

Product Warranties

Goods for sale on www.direct-golf.co.uk are new and supplied with the manufacturer's or our own full warranty unless otherwise stated.

Delivery

Direct Golf UK offer a fast home delivery service; and all orders over £10 in value are shipped free of charge if ordered on-line (UK mainland only). Usually products are despatched 24 hours from receipt of order, subject to stock. All goods are fully insured in transit.

Acknowledgement of Order

  • We will acknowledge all orders by e-mail, or by telephone where an e-mail address is not available or if there are any queries with the order.
  • You must ensure that you type your e-mail address correctly, as the order confirmation e-mail is sent automatically and won't get to you if you make a spelling mistake.

Order Acceptance

  • Your order is not accepted until your credit/debit card is processed or until the monthly direct debit scheme contract is signed.
  • The card will not be processed until the goods are shipped (usually within 24 hours).
  • Any e-mail, on-screen receipt or other acknowledgement of your order is merely to report that your request has been received and does not in any way denote acceptance of your order regardless of any wording on the e-mail or the receipt.
  • Direct Golf UK reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
  • Extra or Free items are subject to availablity, e.g. Headcovers.
  • All goods remain the property of Direct Golf UK Ltd until paid for in full.

Order Cancellation

  • You have the right to cancel your order within 7 working days, beginning on the day after you receive your goods.
  • If the goods have already been despatched they must be returned to us in an unused condition.
  • Collection of goods can be arranged.
  • To cancel an order; e-mail orders@direct-golf.co.uk.
  • Please note that cancellation of custom fit or logo orders may be subject to a cancellation and/or restocking fee. This fee will depend on the size of the order and will be quoted should you wish to cancel the order.

Complaints

  • In the unlikely event that you have a complaint about our site or service, please e-mail us at complaints@direct-golf.co.uk and we will attempt to remedy the situation.
  • We endeavour to respond to all complaints within five days and resolve them within a further seven days.

Your Statutory Rights Are Not Affected

All images are for illustrative purposes only, colours may vary from those shown.

All images on this site were prepared by Direct Golf UK, and may not be used by any third party without consent.

Competitions

We reserve the right to publish the names and location of our competition winners.

Discount Scheme

Better prices, easier to use

Direct Golf UK web members discount scheme is aimed at customers who want to buy online, and for whom price is the most important factor. We are able to provide better prices online due to the low overhead structure of running a website, as opposed to staffing a call centre or shop. Once registered as a member, we will remember your details which will make it much quicker when placing your next order.

When buying online, the level of personal customer service is different than you would expect to find from our telesales staff or if you visited one of our shops. If you know exactly what you want and price is your main priority then the Direct Golf UK web member discount scheme will suit you and your products will be delivered promptly.

If you are an existing customer of Direct Golf UK you will still need to sign up with your email address and brief details to receive the members discount as this is a completely new service. This also ensures the data we have is correct and up to date.

Free products and giveaways

The members price is a net price including vat, and any free product that is offered normally will not be included, we simply will give you the best price with no frills.

Specialist customer service

We obviously recommend that before buying any specialist golf equipment or if you require custom fitting that you contact one of our professional golf advisors freephone on 08000 139 139 at our call centre or at one of our stores.

If you require a more specialist customer service Direct Golf UK employs Professional golf advisors in its call centre and 12 UK stores for your convenience.

The offers on the web members discount scheme do not extend to our telesales or store business and as previously mentioned is a web only offer for customers who simply want to shop online and price is king.

The discount scheme is experimental and will be regularly reviewed as to its success, we reserve the right to withdraw the members discount scheme at any time and prices are correct at time of going live on our website we reserve the right to alter prices and terms and condition at any time. Errors and omissions excluded.

We aim to bring you a selection of products every month which will be available at better prices than normal, you will need to login to receive the special members price.

Please note that the member’s prices that are quoted are for in stock items only. They do not apply to items which have to be specially ordered.

Privacy Policy

If you decide to purchase a product on-line from Direct Golf UK you may be asked to provide personal contact details (such as name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode and age).

Your personal information may be held by Direct Golf UK on computer or manual files and will be used for administration purposes. We may use customer contact information to send details about Direct Golf UK's additional products and services or promotional material from some of our partners. Users may opt out of receiving future mailings. See "Contact us" below.

Customers of Direct Golf UK will automatically be registered with Rewards4Golf, free of charge. This will allow Direct Golf UK customers to accumulate Reward Points by using their registered card with Direct Golf UK or at a number of other high street and online retailers (full details available at Rewards4Golf.com). We will only be able to add points to your Rewards4Golf account if your orders are paid by credit/debit card.

Should a Direct Golf UK customer wish to opt out of Rewards4Golf, they may do so at any time by emailing Rewards4Golf at admin@rewards4golf.com. Full details of the benefits offered are available on the Rewards4Golf.com website.

Rewards4Golf is governed by its own set of Terms and Conditions, which are available by visiting Rewards4Golf.com.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Foreign Currencies

We may display prices in Euro's and other currencies on the website to aid overseas customers. Any prices shown in a foreign currency are for guidance only and are not guaranteed. Direct Golf UK Ltd take payment in British Pounds (GBP) and the exchange rate used plus any additional fees are decided by your bank.

Acushnet Logo's and trademarks

All Acushnet, Titleist, FootJoy, Cobra and Pinnacle trademarks and logos are the intellectual property of Acushnet


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Telephone: 08000 139 139  Fax: 01484 34 40 35.  Copyright © 2010 Direct Golf UK Ltd.
Registered No. 3901345. Registered Address: Bankwell Road, Milnsbridge, Huddersfield, HD3 4LU.